Dilvo AI ("we", "our", or "the company") is committed to protecting your personal data. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use Dilvo AI services ("Services").
1. Information We Collect
We collect various types of information to provide our Services:
- Account Information: Information you provide during registration, such as your name, email address, password, and contact details.
- Customer Data: Customer conversations, messages, and other communication data you manage through our Services. This may include WhatsApp, Instagram, web chat, and voice communications.
- Usage Data: Information about how you use our Services, including your IP address, browser type, pages visited, and your interactions.
- Cookies and Tracking Technologies: We use cookies and similar technologies to personalize your experience and improve our Services.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To provide, maintain, and improve our Services.
- To manage your account and provide you with support.
- To inform you about changes, updates, and promotions related to our Services.
- To comply with legal obligations and prevent fraud.
- To analyze and improve our Services.
3. How We Share Your Information
We do not share your personal data with third parties, except in the following cases:
- With Your Consent: When you give us explicit consent to share your information.
- Service Providers: With third-party service providers who help us deliver our Services (e.g., hosting, data analysis).
- Meta Platforms (Facebook, WhatsApp, Instagram): Our Services integrate with the WhatsApp Business API, Instagram Messaging API, and Facebook Login provided by Meta Platforms, Inc. When you connect your WhatsApp Business Account or Instagram account to Dilvo AI, or when messages are sent and received through our platform, that communication data is processed by Meta in accordance with Meta's Privacy Policy. We act as a technology provider (solution provider) accessing the WhatsApp Business Platform and Instagram APIs on behalf of our business customers. Dilvo AI does not sell message content to Meta or any third party.
- Legal Reasons: When necessary to comply with a legal obligation or to protect our rights.
3a. Meta Platform Data Usage
When you use Dilvo AI's WhatsApp or Instagram integrations:
- We access your WhatsApp Business Account (WABA) and phone numbers through the WhatsApp Business API to send and receive messages on your behalf.
- We access your Instagram Business account through the Instagram Graph API to manage direct messages.
- We use the Facebook Login / OAuth flow to authenticate your business accounts with Meta's platform. We request only the permissions necessary to provide our Services:
whatsapp_business_messaging, whatsapp_business_management, instagram_business_manage_messages, and business_management.
- Access tokens obtained through Meta's OAuth are encrypted and stored securely. They are used solely to operate the messaging features of our Services.
- We do not use Meta platform data for advertising, profiling, or any purpose beyond providing the Services you have requested.
4. Data Security
We take reasonable technical and administrative security measures to protect your personal data against unauthorized access, alteration, and disclosure. However, please remember that no method of transmission over the internet or method of electronic storage is 100% secure.
5. Data Retention
We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.
6. Your Rights
You have the following rights regarding your personal data:
- Access, correct, or delete your personal data.
- Restrict or object to our data processing.
- Request data portability.
Please contact us to exercise these rights.
7. Changes to the Privacy Policy
We may update this Privacy Policy from time to time. Changes will be effective from the moment they are posted on this page. We recommend that you check this page regularly for changes.
8. Contact
If you have any questions about this Privacy Policy, please contact us at support@dilvoai.com.